View Point Residency (Managed by Nest East)
Effective Date: 14 February 2026
1. Booking & Reservation Process
1.1 Reservation Requests
All reservations must be made exclusively through our official website or authorized booking platform. We do not accept reservations via email, phone calls, or any other method.
1.2 Guest Information
Guests must provide accurate and complete information at the time of booking, including:
- Full name
- Contact details
- Number of guests
- Any special requests (subject to availability)
Providing incorrect or incomplete information may result in reservation cancellation.
2. Minimum Stay Requirement
2.1 Minimum Nights
Certain reservations may require a minimum stay, especially during peak seasons or holidays. The applicable minimum stay will be displayed during the booking process.
- Minimum stay: At least 1 night
3. Check-In & Check-Out Policy
3.1 Check-In
- Check-in time starts from 12:00 PM on the day of arrival.
- Guests arriving outside standard check-in hours must inform us in advance.
3.2 Check-Out
- Check-out time is 10:00 AM on the day of departure.
- Late check-out requests must be made in advance and are subject to availability and additional charges.
4. Payment & Fees
4.1 Reservation Deposit
To confirm a reservation, a deposit of [Amount] or [Percentage] of the total booking value is required.
- The deposit is non-refundable, unless stated otherwise in our Cancellation Policy.
4.2 Balance Payment
The remaining balance must be paid at the time of check-in, either in cash or through the accepted payment methods shown during booking.
4.3 Additional Charges
Additional fees may apply for services or amenities not included in the standard room rate, such as:
- Cleaning charges
- Security deposits
- Any other applicable service fees
All additional charges will be clearly communicated during the booking process.
5. House Rules & Property Policies
5.1 Smoking Policy
Smoking is permitted only in designated areas.
5.2 Pet Policy
Pets are not allowed on the property.
5.3 Quiet Hours
Guests are requested to maintain quiet hours between 10:00 PM and 6:00 AM to ensure a comfortable stay for all guests.
5.4 Property Damage & Cleanliness
Guests are responsible for maintaining cleanliness and returning the property in the condition it was provided.
- Any damage, loss, or excessive cleaning requirements may result in additional charges.
6. Guests & Visitors Policy
6.1 Maximum Occupancy
Each room or accommodation has a defined maximum occupancy, as specified during booking. Exceeding this limit is not permitted.
6.2 Visitors
Visitors are allowed only with prior approval from the management. Guests are fully responsible for their visitors’ behavior and compliance with house rules.
7. Contact Information
For questions, assistance, or clarification regarding this Reservation Policy, please contact us at:
📧 info@nesteast.com